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Privacy Policy

Introduction

Effective Date: 19.09.2024

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PelletHub ("we", "us", "our") operates the website https://www.pellethub.eu (the "Site"). This privacy policy explains how we collect, use, share, and protect your personal data when you visit our Site or use our services in accordance with the General Data Protection Regulation (GDPR) (EU) 2016/679.

1. Data Controller

The data controller responsible for your personal information is:

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VP Global Oy
Kottaraisenpolku 17 A,
01800 Klaukkala, Finland
VAT FI-2632862-9
Email: sales@vpglobal.fi
Phone: +358 45 664 3117

2. What Data We Collect

We may collect the following types of personal data:

  • Identification Data: First name, last name, company name, VAT ID.

  • Contact Information: Email address, phone number, street address, city, country, ZIP code.

  • Technical Data: IP address, browser type, device information, and browsing behavior via cookies (see Section 7 on Cookies).

  • Transaction Data: When you place an order or request a quote, we collect details of the products you purchase or inquire about.

  • Messages: Any messages or inquiries you send via our contact forms, including delivery preferences and other requests.

3. Purpose of Data Collection

We collect and process your data for the following purposes:

  • To provide services: To respond to your inquiries, process orders, and provide customer support.

  • To fulfill legal obligations: To comply with accounting, taxation, and legal reporting requirements.

  • Marketing and Communication: To send you marketing emails if you have consented to receive such communications. You can opt out at any time.

  • Improvement of Services: To analyze website usage and improve our services based on user behavior.

4. Legal Basis for Processing

We process your data on the following legal grounds:

  • Consent: Where you have provided consent for marketing communications.

  • Contractual necessity: To fulfill any orders, quotes, or requests you make via the Site.

  • Legitimate interests: To improve our services, monitor usage, and handle customer inquiries.

  • Legal obligation: To comply with legal requirements such as accounting and taxation laws.

5. Data Retention

We retain your personal data for as long as is necessary to fulfill the purposes for which we collected it, including:

  • Customer support and service provision: Your personal data will be retained for up to 5 years from the last interaction.

  • Legal compliance: Transactional data will be retained for up to 7 years as required by Finnish law for accounting purposes.

  • Marketing: Your personal data will be retained until you opt out of receiving communications.

6. Data Sharing

We do not sell or share your personal data with third parties for marketing purposes. However, we may share your information with:

  • Service Providers: We work with trusted third parties such as payment processors, delivery services, and IT service providers to facilitate operations.

  • Legal Authorities: If required by law, we may share data with regulators, government bodies, or law enforcement agencies.

7. Cookies

Our Site uses cookies to improve the user experience, track usage, and enable certain features like language preferences and shopping cart functionality. You can manage your cookie preferences by adjusting your browser settings. See our Cookie Policy for more details.

8. Your Rights

Under the GDPR, you have the following rights:

  • Access: You have the right to request a copy of the personal data we hold about you.

  • Rectification: You may request corrections to any inaccurate or incomplete personal data.

  • Erasure: You can request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.

  • Restriction: You can request that we limit the processing of your personal data in certain circumstances.

  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

  • Objection: You can object to the processing of your data based on legitimate interests or for direct marketing purposes.

  • Withdraw Consent: If you have given consent for processing, you have the right to withdraw it at any time.

To exercise any of these rights, please contact us at sales@vpglobal.fi.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee the absolute security of your information.

10. International Transfers

Your personal data may be transferred to and processed in countries outside of the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as standard contractual clauses or relying on companies with approved data protection policies

11. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, the law, or our services. Please review this page periodically for any changes. We will notify you of significant updates through the Site or via email.

12. Contact Information

If you have any questions about this Privacy Policy or our data practices, please contact:

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VP Global Oy
Kottaraisenpolku 17 A,
01800 Klaukkala, Finland
Email: sales@vpglobal.fi
Phone: +358 45 664 3117

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